As an added convenience for both parties, payment is due in full at the time of booking your appointment. This way, you don’t have to worry about charging your phone to pay online, and it eliminates the need for a no-show or cancellation fee.

Any additional costs incurred in the salon will be charged to the card on file immediately before additional services are incurred. So, if you’re adding a trim, we’ll let you know and charge the card on file immediately.

Want to budget your payments? You can use an AfterPay, Klarna, or Zip (Get $10 off your first order when you sign-up to Zip and use my referral code: 5CJ0N8) to split in 4 payments.

Do not cancel if you plan on returning. That’s what rescheduling is for.

To reschedule an appointment, go to your confirmation page in your email, scroll to the bottom, and click “Change/Cancel” or “Reschedule”. It’s simple and quick.

Cancellations within 24 hours: Your payment served its purpose of holding that space for you, when someone else could have booked. Payments for services are non-refundable.

Things happen, and sometimes changes need to be made. Only if you are within 24 hours of the appointment time may you email me about your rescheduling or cancellation for dire situations.

There are no refunds for services received in the salon, deposits, and policy offenses.

If you are unsatisfied with your service, I would be happy to find solutions within a week. Just send an email within 3 days.

If you cancel an appointment, there will be no refunds. Just reschedule online, so that the deposit is transferred.

There are no refunds on product purchases. Once the product leaves the site, we are unable to manage it’s safety. The Learning Center makes it a point to educate clients on products, so that they are making an informed decision. Make an executive decision to choose wisely.

This is a business. This means this is an exchange of time, money, and energy with all parties involved.

At Tight Curl Therapy, we spend a lot of time, money, and energy to prioritize your hair care at a high standard. The same level of time, financial, and energetic commitment is expected.

In most cases, the condition of the hair requires more of a budget of time, resources, and energy. For instance, a client that has not committed to a healthy hair lifestyle, has not prepped, or is coming out of a protective style WILL require more effort, time, and products. If this is the case, your appointment may be rescheduled or you will incur a cost of $2 per minute after 20 minutes of detangling. Detangling typically takes a trained specialist 10 minutes to detangle the densest hair. View Prep Instructions.

The additional charges will be assessed based on the condition of the hair, discussed upfront, and will be charged prior to service, or we may have to reschedule if our schedules are unable to accommodate. If this is the case, we will only perform services, within the time and price budget for the appointment.

Real Life Example:

You have not prepped for your service or your hair is in chronic conditions. It takes 20 minutes to detangle before we can begin to shampoo, because your hair is in web-like tangles, and will get worse if cleansed in this condition. The detox uses more than one application (meaning, an additional packet has to be used, which also costs more time, and labor). It takes 35 minutes to apply and brush Olaplex through the hair, and another 25 minutes to detangle with conditioner. Hair in this condition takes more time to set and style. Although, hair in this condition will never completely dry, it will have to be at least 85% dry before we cut. So, you dry for 90 minutes (who wants to do that? 💁🏾‍♀️). Due to your density with the condition of your hair, it takes almost 30 minutes to shape without getting it frizzy because it didn’t dry enough. We’ve just spent 2.5 hours only on detoxing and rehabbing the curls, another 2 hours and 45 minutes to set, dry, and cut. That’s about 5 hours. At some point before, or during this process, if the hair seems like it will require this much time, labor, and product usage, we must reconsider this appointment and come to an agreement on whether we are able to proceed or reschedule.

Using the real life example above, If we reschedule, you will have to make a new appointment, with a new payment. The payment you made was well spent, therefore, there will be no transferring of funds/credits/refunds. If we decide to go through with the service, we will enter an hourly agreement of $125/hr. In the example above, that’s 5 hours x $125 = $625. This amount will be agreed upon and charged before we continue with service.

Situations like the example above has caused a domino effect of other scheduled appointments being interrupted, causing clients and I to leave hours later than scheduled, a deficit in profits, physical and mental stress. This cuts into personal time, and is irresponsible use of energy that may need to be used for guests in the next morning, as this is extremely labor intensive, it will disrupt sleeping patterns that cause oversleeping because the body and mind will take the rest it needs somehow. So, be mindful and care enough to come prepped for your appointment.

I know things happen. If I don’t hear from you, within the first 10 minutes of your appointment, I am to believe you are not coming. You know when you are running late. Just send a text to 202-816-5826 at least 30 minutes prior to inform that you’re going to be late; rather than 10 minutes later.

If you arrive more than 15 minutes late, the Tesla of treatments will be added to your service to speed up your service, and you will be charged for the treatment (no more than $30). If I am arriving late (more than 15 minutes) to your appointment, breakfast and coffee on me, AND I will add the Tesla of treatments to your service to speed up your service free of charge.

If you are more than 20 minutes late, you will have to accept a truncated service, or reschedule. If we reschedule, your payment is non-transferrable.

Entourage Policy: Due to limited spacing, only guests that are being serviced are allowed in the service area. Children are not allowed in the service area- That's a liability issue. Please do not bring additional guests who are not being serviced.

Only children of clients who have taken our trainings are eligible to book appointments for their children. Please refer to FAQ page.

Wash your hands as soon as you arrive. Even if you just came from home to your car to the salon; you just came from OUTSIDE.

Every guest must wear a mask that firmly covers the nose and mouth. No cloth masks.

Since masks are required, you are not allowed to eat or drink while you are receiving services in the chair. Only when we are feet apart. Such as when you’re under the dryer.

Please reschedule your appointment if you have a cough and bad allergies. Clients get really concerned when they see others sniffling and wiping their nose with their hands.